Once your order ships, you’ll receive a tracking number via email.

Delivery times vary by location, but most orders arrive within 3–7 business days.

Orders can be modified or canceled before they are shipped. Please contact us as soon as possible.

You can contact us through our contact page! We will be happy to assist you.

The water tank includes cup markings (2–12 cups) to help you measure the right amount of water for your brew. Do not fill above the MAX line. Too little water may prevent brewing, while too much can cause overflow.

We recommend using cold or room-temperature water only. Using hot water may affect brewing performance and could damage the machine over time.

The filter basket has a MAX fill line. Avoid overfilling, as too much coffee can cause overflow or produce an overly bitter taste.

A medium-fine grind, similar to the texture of granulated sugar, works best. Coffee grounds that are too fine may clog the filter and cause the brew basket to overflow.

We do not recommend it. Cloths or paper towels may leave lint or fibers inside the water system, which could lead to clogging. Instead, rinse the tank with clean water, use a soft brush if needed, and allow it to air dry completely.

Do not fill beans above the maximum level of the bean chamber. Overfilling may affect grinding performance and could damage the grinder.

No. Only the top lid may be rinsed with water. The grinding bowl, main unit, and power cord should never be placed in a dishwasher or submerged in water.

Yes. Pumping and heating sounds are completely normal during operation.

“DES” means the machine needs descaling. Mineral buildup from water is normal over time and is not a product defect. Please follow the descaling instructions in your user manual.

Please check the following:

• The current clock time is set correctly
• The brew timer was properly saved
• The timer was not accidentally canceled
• The AM/PM settings are correct.

We recommend resetting the timer and confirming the scheduled brew time before leaving the machine idle.

The grinder’s overheat protection may have been activated. Let the grinder cool down for 15–30 minutes before using it again. Cooling time may vary depending on room temperature.

We offer a 30-day risk-free return for defective products.

Yes—returns are free for defective items. Otherwise, return shipping is the customer’s responsibility.

Simply email us at support@aromvel.com within 30 days of delivery.

Returns may incur a 20% restocking fee, and shipping costs are not covered.

Contact us with your order number and photos or a short video—we’ll resolve it quickly.